The Root Cause term has garnered some attention these past few years of economic upset. When the market tanked in 2008 commentator after commentator pontificated on the root cause(s) for this systemic failure.

There are ways to more nearly isolate what “lies beneath” and how or to what extent groups and individuals can do this, first on a micro level and then at its counterpart. This is a skill and a mindset that needs more structured attention than what I intend to do in this blog series.

This blog series instead is meant to showcase how leaders “teach a man to fish” systemically. In this instance that idea appears to speak most nearly to Senge’s Personal Mastery and to Team Learning Disciplines but I would argue that neither has much traction without a reversal of prevailing Mental Models.

The Mental Model in this City appeared to be a dangerous mix of Futility, Powerlessness, Resentment, Frustration.

But I couldn’t tell them that. I needed them to figure that out and that was the challenge! I needed to teach them to fish.

I do not claim major victory here. I do claim that I distilled their feelings about the issues noted above by flat out telling them. “You feel Futile.” “You feel Powerless.” You feel Resentment”. and “You feel Frustration.”

They were almost surprised that I had “diagnosed” their concerns. And then came the key point.

To borrow a page from the late Steven Covey, I asked, “So there’s nothing you can do about any of the issues you lament?”

I guess it’s better put that I used a “reverse” Steven Covey. He among many practices, speaks to identifying what power or influence an individual or in this case, a group may actually have and to seek to use those competencies or abilities to work at solutions.

At first there was nothing. No answers or ideas. I waited the famous 6 seconds “wait time” strategy hoping that someone would offer up an idea.

Then I got, “Well, maybe the community has lost sight of what they want us to do. Maybe we should either reassert our vision or invite stakeholders to review it with us.”

Then I got, “I’m not sure we are communicating about the many wonderful projects and programs our districts offer.”

Then I got, X and then I got Y. And then I got Z.

And then, and then.

The ideas flowed! The Mental Model had been punctured.

What was necessary next was to take the bundle of ideas and show them how to make them happen.

Advertisements